There is a point in almost every growing insurance agency when the owner realizes something uncomfortable:Too much of the business depends on them.They know where the...
A Chick-fil-A owner-operator may not spend every day standing behind the register.But when the lunch rush begins backing up, that owner can step in.That image became...
Payroll is one of the easiest agency expenses to identify.The cost of turnover is much harder to see.It appears in the hours spent reviewing applications and...
Insurance agencies have to make decisions about where to spend their time.Which prospects deserve another follow-up?Which accounts need more attention?Which opportunities are worth pursuing?When workloads are...
Personal Lines Insurance Agents are not dead. As a matter of fact, they're flourishing. Automation and the crafting of low touch, high frequency workflows are more...
We can throw around numbers all day. $20 billion in new personal lines premium moving into the independent channel over the last four years. Nearly 40%...
I was watching football with my husband last weekend when a Nike commercial caught my attention. The ad was everything you’d expect: fast cuts, powerful music,...
George Bernard Shaw said, “The single biggest problem in communication is the illusion that it has taken place.” He wasn’t wrong.When I started working in insurance...
When I first started working with Kathleen, I wasn’t quite sure what to expect. She’s based halfway across the world in The Philippines, and this was...
A few weeks ago, I was catching up with one of my oldest friends from high school. He’s been in the insurance business since graduating from...