Personal Lines Insurance Agents are not dead. As a matter of fact, they're flourishing. Automation and the crafting of low touch, high frequency workflows are more...
We can throw around numbers all day. $20 billion in new personal lines premium moving into the independent channel over the last four years. Nearly 40%...
I was watching football with my husband last weekend when a Nike commercial caught my attention. The ad was everything you’d expect: fast cuts, powerful music,...
George Bernard Shaw said, “The single biggest problem in communication is the illusion that it has taken place.” He wasn’t wrong.When I started working in insurance...
When I first started working with Kathleen, I wasn’t quite sure what to expect. She’s based halfway across the world in The Philippines, and this was...
A few weeks ago, I was catching up with one of my oldest friends from high school. He’s been in the insurance business since graduating from...
My dad retired four different times.He was a professional pilot, and his great love was flying airplanes.Each time he retired, he thought it was the right...
As business owners, we often feel the pressure to make big, sweeping changes when something is not working. Or we start looking around and chasing what...
Several years ago, I was standing in a funeral home in Pennsylvania, preparing to speak at my grandfather’s service. I should have been present in that...
Every spring, Augusta National gives us more than just a golf tournament. It offers a masterclass in tradition, discipline, and what it means to stay grounded—on...