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Are You Building Customers or Clients?

There is a big difference between winning a policy and becoming someone’s trusted insurance advisor.A customer can buy something from you once.A client is different.A client...

Stop Competing With Billion-Dollar Insurance Ads

If your entire sales process starts with “let me get you a quote,” you are playing a game the biggest insurance companies are built to win.Insurance...

If Your Clients Only Hear From You at Renewal, You’re Already Behind

A surprising statistic kicked off this week’s IA Fast Forward: roughly four out of five policyholders say they have never received proactive communication from their insurance...

Your Best Employee Might Be Drowning Quietly

High performers usually do not stop being good employees overnight. Sometimes they simply run out of room.One of the easiest employees to overload is the one...

Are You Doing $500-an-Hour Work or $25-an-Hour Work?

Agency owners have a unique problem.You can do almost everything.You can chase electronic signatures.Update the calendar.Process paperwork.Handle bookkeeping.Follow up on service requests.And somewhere between all of...

Don’t Let a $3,000 Incentive Cost You $50,000

Carrier incentives can be great. The problem starts when short-term money changes a long-term strategy.It is incentive season.After several difficult years, carriers are pushing hard to...

Your Best Niche Might Already Be in Front of You

Agency owners hear a lot about finding a niche.Pick an industry. Become the expert. Build your marketing around it.That can work.But this week’s IA Forward conversation...

Do Not Let a Referral Partner Change Your Standards

A good referral partner can be incredibly valuable to an insurance agency.But there is a hidden pressure that can come with that relationship.The mortgage needs to...

A Bad Previous Agent Might Be Your Best Opportunity

When someone starts telling you how terrible their previous insurance agent was, it can feel like an immediate yellow flag.Sometimes it is.But not always.The better question...

Stop Asking Marketing to Pay You Back Tomorrow

Marketing does not always create an immediate lead, but that does not mean it is not working.You sponsor the event.You take a realtor to lunch.You post...
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